Terms of service
Last Updated: September 24, 2026
Welcome to KANSO PRIME. These Terms of Service (“Terms”) govern your access to and use of kansoprime.com, including purchases and other services made available through our online store.
KANSO PRIME is operated by KANSO LIVING LLC (“KANSO PRIME,” “we,” “us,” or “our”). The business documentation provided identifies KANSO LIVING LLC at 117 S Lexington St Ste 100, Harrisonville, MO 64701, United States.
By accessing our website, placing an order, or using our services, you agree to these Terms and the policies referenced in them.
1. Online Store Terms
By using our website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with any consent required under applicable law.
You may not use our products or services for unlawful or unauthorized purposes, and you may not violate applicable laws while using our website.
You must not transmit viruses, malicious code, or other material intended to damage, interfere with, or compromise our website, systems, or services.
2. General Conditions
We reserve the right to refuse or limit service, transactions, or orders where reasonably necessary and permitted by applicable law, including in circumstances involving suspected fraud, unauthorized transactions, misuse of our services, pricing errors, inventory issues, or violations of these Terms.
We may update, modify, suspend, or discontinue portions of our website or services where reasonably necessary.
Nothing in these Terms limits rights that cannot legally be excluded or restricted under applicable consumer-protection laws.
3. Product Information
We make reasonable efforts to present product descriptions, specifications, images, colors, availability, and other information accurately.
However, colors and appearance may vary depending on your screen, device settings, lighting, and other factors.
Minor variations that do not materially affect the product may occur where appropriate.
If a product you receive is damaged, defective, incorrect, or materially different from its description, please contact email@kansoprime.com and refer to our Return & Refund Policy.
4. Pricing
Product prices are displayed on our website and may be changed from time to time.
The price applicable to your purchase will generally be the price displayed during checkout when your order is submitted, subject to correction of obvious errors and applicable law.
Any applicable taxes, shipping charges, discounts, or other charges collected by us will be displayed during checkout where applicable.
We reserve the right to correct genuine pricing, typographical, or other errors where permitted by law.
5. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
After you place an order, you may receive an electronic confirmation acknowledging receipt of your order.
We reserve the right, where reasonably necessary and legally permitted, to cancel or refuse an order because of circumstances including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment authorization problems.
- Suspected fraud or unauthorized activity.
- Shipping restrictions.
- Errors affecting the order.
- Violations of these Terms.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded in accordance with the original payment method and applicable payment-processing procedures.
6. Billing & Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.
You are responsible for promptly updating information where necessary so that we can process transactions and communicate with you regarding your order.
Providing inaccurate information may cause delays, failed deliveries, or cancellation of an order.
7. Payments
Available payment methods are displayed during checkout and may vary depending on your location and the payment services available through our store.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
Payments may be subject to authorization, fraud screening, or other checks performed by payment providers.
For security reasons, please never send complete payment-card information to us by email.
8. Order Processing
Our standard order processing time is:
1–3 business days
Processing may include order verification, payment confirmation, preparation, packaging, and handoff to the applicable shipping provider.
Business days generally exclude weekends and applicable public holidays.
9. Shipping & Delivery
Our standard estimated fulfillment timeline is:
Order Processing: 1–3 business days
Shipping/Transit: 6–12 business days
Estimated Total Delivery Time: 7–15 business days
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, public holidays, peak shipping periods, or incorrect delivery information.
Please review our Shipping Policy for complete information regarding shipping and delivery.
10. Tracking
Tracking information will be provided when available after an order has been dispatched.
Carrier tracking systems may require additional time after dispatch before displaying movement or updated shipment information.
If you have questions regarding tracking, contact email@kansoprime.com and include your order number.
11. Cancellations & Order Changes
If you wish to cancel or modify an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request if fulfillment has not progressed too far.
However, we cannot guarantee that an order can be changed or canceled after processing or shipment has begun.
If an order has already shipped, an eligible return may be requested after delivery according to our Return & Refund Policy.
12. Returns & Refunds
We offer eligible returns within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.
Items should generally be unused or unworn, in their original condition, and include applicable packaging, accessories, and tags.
For damaged, defective, or incorrect items, please contact us within 7 days of delivery so we can review the issue.
Certain products may not be eligible for return, including applicable:
- Gift cards.
- Personalized or custom-made products.
- Final-sale products where legally permitted.
- Products subject to hygiene or safety restrictions once opened or used.
Approved refunds are generally returned to the original payment method.
Please review our Return & Refund Policy before returning any product.
13. Return Authorization
Customers should contact us before sending a return.
If a return is accepted, we will provide applicable return instructions and the appropriate return destination.
Do not automatically return products to our business address unless our customer support team specifically instructs you to do so.
Contact:
14. Intellectual Property
Unless otherwise indicated, the content made available through KANSO PRIME, including original website text, graphics, store design elements, logos, and other materials owned by us, is protected by applicable intellectual-property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, exploit, or use protected content belonging to us without authorization, except as permitted by applicable law.
Third-party names, trademarks, logos, and other intellectual property remain the property of their respective owners.
15. Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent activities.
- To violate applicable laws or regulations.
- To infringe intellectual-property rights.
- To submit false or misleading information.
- To distribute malware or malicious code.
- To interfere with the security or operation of our website.
- To attempt unauthorized access to systems or accounts.
- To collect information about other users unlawfully.
- To conduct fraudulent transactions or payment abuse.
We may restrict access where reasonably necessary to protect our customers, business, systems, or legal rights.
16. Third-Party Services & Links
Our website may use or contain links to third-party services, including payment, shipping, analytics, technology, or other service providers.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent practices or content of third-party websites that we do not control, subject to applicable law.
17. Privacy
Your submission and processing of personal information through our website are governed by our Privacy Policy.
Depending on your jurisdiction, additional privacy rights and opt-out options may be described on our Your Privacy Choices page.
Privacy-related inquiries may be sent to:
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes any warranty, guarantee, right, or remedy that cannot legally be excluded under applicable consumer-protection law.
Product-specific warranties, if any, will be communicated where applicable.
19. Limitation of Liability
To the maximum extent permitted by applicable law, KANSO LIVING LLC will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or services where such liability may lawfully be limited.
This section does not exclude or limit liability where doing so would be prohibited by applicable law.
Your statutory consumer rights remain unaffected.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold KANSO LIVING LLC harmless from claims, losses, or expenses arising directly from your unlawful misuse of our website or material violation of these Terms.
This provision does not apply where prohibited by applicable law.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.
The remaining provisions will continue in effect to the extent permitted by law.
22. Governing Law
These Terms and our provision of services will be governed by applicable laws and regulations.
To the extent legally permissible, matters relating to KANSO LIVING LLC may be governed by the laws applicable to the company's jurisdiction in the State of Missouri, United States.
Nothing in this section deprives consumers of mandatory protections or rights available under the laws applicable to them.
23. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, legal obligations, or operational requirements.
The current version will be posted on our website with an updated “Last Updated” date.
Your continued use of our services following an update will be subject to applicable law and the updated Terms.
24. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Your Privacy Choices, and other policies expressly incorporated into them, constitute the applicable terms governing use of our store and services.
25. Contact Information
Questions about these Terms of Service may be sent to:
KANSO PRIME
Operated by KANSO LIVING LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: email@kansoprime.com
Website: kansoprime.com
Customer Support: For questions regarding an existing order, please include your order number when contacting us.