Shipping policy
Last Updated: September 24, 2026
Thank you for shopping with KANSO PRIME, operated by KANSO LIVING LLC. This Shipping Policy explains our order processing, shipping, delivery estimates, tracking, address changes, delays, and other shipping-related matters.
Our goal is to provide clear and transparent delivery expectations for every order.
1. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing begins after your order and payment have been successfully received and may include order verification, preparation, packaging, and handoff to the shipping provider.
Business days generally exclude weekends and applicable public holidays.
Once your order has been dispatched, tracking information will be provided when available.
2. Shipping Time
After processing, our estimated shipping/transit time is:
6–12 business days
Our standard estimated order timeline is therefore:
Order Processing: 1–3 business days
Shipping/Transit: 6–12 business days
Estimated Total Delivery Time: 7–15 business days
The estimated total delivery time is calculated from the date your order is successfully placed.
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
3. Business Days
For purposes of our shipping estimates, business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
4. Shipping Destinations
Available shipping destinations are shown during checkout.
If your address is accepted during checkout and a shipping option is available, we will generally be able to process the order, subject to product availability, carrier restrictions, applicable laws, and successful order verification.
Shipping availability may change from time to time.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Where a free-shipping promotion applies, the applicable shipping charge will be shown as free or otherwise reflected at checkout.
Any shipping promotion is subject to the terms displayed with the applicable offer.
6. Order Tracking
When tracking information becomes available after dispatch, it will be provided using the contact information associated with your order.
Please note that carrier tracking systems may require additional time after dispatch before the first tracking event or movement appears.
If your tracking information has not updated for an extended period, contact:
Please include your order number and tracking number, if available.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal/ZIP code
- Country
- Telephone number, where required for delivery
KANSO PRIME is not responsible for delivery problems caused solely by inaccurate or incomplete information provided by the customer, except where otherwise required by applicable law.
8. Address Changes
If you need to change or correct your shipping address, contact us immediately at:
We will make reasonable efforts to update the address if your order has not yet been processed or dispatched.
Once an order has been shipped, we may be unable to change its destination.
9. Shipping Delays
While our normal estimated total delivery timeframe is 7–15 business days, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
- Carrier delays
- Customs or border processing
- Severe weather or natural events
- Public holidays
- Peak shopping or shipping periods
- Transportation disruptions
- Incorrect or incomplete delivery information
- Local delivery restrictions
- Other events affecting the carrier or logistics network
If we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.
10. Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country's laws.
Any taxes or charges collected by us at checkout will be displayed before the order is completed.
If additional import duties, taxes, or customs fees are imposed by local authorities or carriers and were not collected at checkout, their treatment will be determined according to applicable law and the terms disclosed for your order.
Customs processing may also affect delivery times.
11. Lost or Missing Packages
If your package has not arrived within the expected timeframe, please first review the tracking information provided for your shipment.
If tracking indicates an unusual delay or your package appears to be lost, contact us at:
Please provide your order number and tracking number, if available.
We will review the available shipment information and, where appropriate, work with the shipping provider to investigate the issue.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
- Around the delivery location.
- With household members.
- With neighbors.
- With your building reception or management.
- Other safe locations where the carrier may have left the package.
You may also contact the shipping carrier using your tracking number.
If you still cannot locate the package, contact email@kansoprime.com so we can review the available delivery information.
13. Damaged Packages or Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.
Eligible claims will be handled according to our Return & Refund Policy and applicable law.
14. Undeliverable or Returned Packages
A package may be returned to the sender because of circumstances such as:
- An incorrect or incomplete address.
- Failed delivery attempts.
- The recipient being unavailable.
- Refusal of delivery.
- Other carrier-related delivery issues.
If your package is returned as undeliverable, contact us so we can review the circumstances and available options.
Additional shipping costs may apply to reshipment where the failed delivery resulted from incorrect information supplied by the customer, subject to applicable law.
15. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order has been processed or dispatched.
Once an order has shipped, cancellation may no longer be possible. After delivery, eligible items may be returned in accordance with our Return & Refund Policy.
16. Returns
Please do not return a product without first contacting us.
Return requests should be submitted to:
If your return is accepted, we will provide the appropriate return instructions and return destination.
Please review our Return & Refund Policy for complete information regarding our 30-day return policy, eligibility requirements, damaged or incorrect products, and refunds.
17. Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact:
KANSO PRIME
Operated by KANSO LIVING LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: email@kansoprime.com
Website: kansoprime.com
The company name and Harrisonville address above match the KANSO LIVING LLC information contained in the provided IRS documentation.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.