Refund policy
Last Updated: September 24, 2026
At KANSO PRIME, operated by KANSO LIVING LLC, we want customers to shop with confidence. This Return & Refund Policy explains the conditions and procedures for returns, refunds, damaged or incorrect items, cancellations, and exchanges.
By purchasing from KANSO PRIME, you agree to the terms below.
1. 30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally:
- Be in the same condition in which you received it.
- Be unused or unworn, where applicable.
- Include its original packaging, accessories, tags, and other materials supplied with the product.
- Be accompanied by proof of purchase or the relevant order information.
Items showing signs of misuse, unauthorized alteration, excessive wear, or damage caused after delivery may not qualify for a return.
To start a return, contact:
Email: email@kansoprime.com
Please include your order number, reason for the return, and relevant photographs where appropriate.
2. Return Authorization
Please contact us before returning any product.
If your return request is accepted, we will provide the applicable return instructions and return address.
Do not send products to our business address unless our customer support team specifically instructs you to do so.
Items returned without first following the provided return procedure may experience delays or may not be accepted where permitted by applicable law.
3. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us within 7 days of delivery at:
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging where relevant.
- Any other information reasonably necessary to review the issue.
After reviewing the request, we will determine the appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.
4. Missing Items
If an item is missing from your order, please contact email@kansoprime.com as soon as reasonably possible.
Include your order number and details of the missing item. We may request photographs of the package and items received to assist with our investigation.
5. Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards.
- Personalized or custom-made products.
- Products clearly marked as Final Sale, where permitted by applicable law.
- Items that cannot be returned for health, hygiene, or safety reasons once opened or used, where applicable.
- Products damaged through misuse, improper handling, or unauthorized modification by the customer.
If you are unsure whether your product is eligible for return, contact us before sending it back.
Nothing in this section limits any non-waivable rights or remedies available to consumers under applicable law.
6. Exchanges
If you would like to exchange an eligible item, contact us at email@kansoprime.com.
Exchange availability depends on product availability and the circumstances of the request.
Where a direct exchange is unavailable, we may ask you to complete an eligible return and place a new order for the desired product.
7. Return Shipping Costs
For returns resulting from a damaged, defective, or incorrect item attributable to us, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
For returns based on change of mind, preference, size, or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Any applicable return-shipping responsibility will be communicated before the return is completed.
Original shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.
8. Refunds
Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account. These processing times are controlled by the relevant financial institution and are outside our direct control.
9. Late or Missing Refunds
If we have confirmed that a refund was issued but you have not yet received it, please:
- Check your bank or payment account again.
- Contact your card issuer or payment provider, as processing may take additional time.
- If the refund still cannot be located, contact us at email@kansoprime.com.
We will assist with available transaction information relating to the refund.
10. Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at email@kansoprime.com.
We will make reasonable efforts to accommodate the request if the order has not yet been processed or dispatched.
However, we cannot guarantee cancellation or modification once fulfillment has begun or the order has been shipped.
If an order has already shipped, you may request an eligible return after delivery in accordance with this policy.
11. Refused or Undeliverable Packages
Customers are responsible for providing complete and accurate delivery information when placing an order.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, please contact us so we can review the circumstances and available options.
Any refund or reshipment will be handled according to the circumstances of the order and applicable law.
12. Shipping & Delivery Time
Our standard estimated fulfillment timeline is:
Order Processing: 1–3 business days
Shipping/Transit: 6–12 business days
Estimated Total Delivery Time: 7–15 business days
Business days exclude weekends and applicable public holidays.
Please refer to our Shipping Policy for complete shipping and delivery information.
13. Consumer Rights
This policy does not exclude, restrict, or override any consumer rights that cannot legally be waived under applicable laws in the customer's jurisdiction.
Where mandatory consumer-protection laws provide rights or remedies that differ from this policy, those mandatory rights will apply.
14. Contact Us
For returns, refunds, exchanges, damaged or incorrect products, or questions regarding this policy, please contact:
KANSO PRIME
Operated by KANSO LIVING LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: email@kansoprime.com
Website: kansoprime.com
The company information above is consistent with the KANSO LIVING LLC documentation you provided, including the IRS notice showing the company at the Harrisonville, Missouri address.